The logistics relations specialist reports directly to the Operations Manager. The responsibility of the logistics relations Specialist is to build, develop, maintain, and manage relationships with customers and carriers who have transportation needs. A successful candidate will utilize their knowledge, experience, and logical reasoning to provide our customers and carriers unprecedented service.

Job Duties and Responsibilities

• Provide superior customer service and support
• Identify potential customers and carriers
• Build a portfolio of clients by researching and seeking out prospects via sales calls
• Develop solid relationships with clients by providing them with excellent customer service
• Manage the movement of goods, ensuring that they are picked up, transported and delivered in time to the client’s satisfaction
• Work with manager in forecasting, business planning, and strategy
• Analyze needs to provide appropriate service
• Negotiate rates to provide highest returns and margins
• Keep active call log in all customer files
• Cold/Warm call potential customer leads
• Adhere to all company policies, procedures, and business/industry ethics and regulations
• Meet or exceed assigned goals
• Ability to multitask in a fast paced environment with rapidly changing priorities
• Be current with industry related topics and regulations
• Must maintain positive attitude with customers, coworkers, and other business units
• Organization and follow through

Job Qualifications

• Bachelors of Science, Higher National Diploma, Ordinary National Diploma, WASSCE (or their equivalent).
• Minimum 2 years experience in sales/customer service
• Logistics background is preferred
• Exceptional verbal, written, and communication skills
• Excellent negotiation skills
• Competitive personality
• Self motivated and enthusiastic
• Ability to work well independently or with a team
• Demonstrated problem solving, customer service, and decision-making abilities
• High energy level and ability to thrive in a fast paced environment
• Experience with Microsoft Office Suite is required

Physical Demands

• Ability to work at a computer desk for 8+ hours a day

Job Summary

Eagle Line Transportation is a growing nationwide carrier looking for career-oriented individuals dedicated to the safety of themselves and others. With Eagle Line Transportation, all team members share input in their direction within the company. We believe in empowering our team with the tools needed for success. Our fleet consists of the latest models, fleet maintained equipment, and a nationwide roadside assistance program to insure minimal down time.


• Competitive Pay
• Quarterly Bonus
• Eligible for Paid Time Off (PTO)


• Must pass DOT physical, drug screen, and background check
• 25 to 55 years of age
• 2 years experience or more
• Clean Motor Vehicle Record – 1 or less incidents within last 35 months
• Must meet all DOT requirements: No more than 2 violations in last year or 3 in the last 3 years, no chargeable accidents in last 12 months
• Ability to communicate well with customers and co-workers

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