Driver Training and Development

It is important that drivers are competent to carry out their tasks and duties. This will require a period of initial induction training coupled with on-going training and development throughout their time with our company.

To be effective, training must be supported by the other facets of our Fleet Safety Management System. This includes:

• Management and motivation of drivers through supervisory example, coaching and leadership.

• Appropriate organization and allocation of driving work.

• The provision of suitable vehicles and equipment that are safe and reliable.

Competent drivers cannot drive safely in, for example, a poorly maintained vehicle.

Initial training and induction

We carry out driving related staff training as a regular part of the induction process. This includes a classroom training session on the contents of the driver handbook, and a familiarization session with the drivers’ future vehicles, covering vehicle controls, safety features and vehicle handling.

We provide all our drivers with a series of initial trainings to cover core aspects of the driving tasks and risks. This includes (but is not limited to):

  • • Defensive driving skills
  • • Tiredness and fatigue management
  • • Self-awareness training
  • • First aid training
  • • HIV/AIDS awareness (in high risk environments)

Our Initial training is completed at the earliest opportunity, but must be completed by no more than six months after commencing driving duties. Our drivers are also fully briefed on the organization’s security procedures (e.g. avoidance of car-jacking, taking passengers and security updates).
Before operating any vehicle, it is essential that the driver has had appropriate vehicle familiarization training, and authorized to operate any vehicle they have not received training on.

Ongoing Training

The provision of driver training is guided by the results of individual driver monitoring and assessments analysis of incident and accident trends and by taking into account the risks associated with our organization’s driving tasks.
In addition to the initial training, further training is provided to develop and enhance drivers’ skills and behaviours. We also embark on refresher training at set periods. For instance:
• Advanced training:
• Anti-skid and anti-rollover training
• Economic driving
• Refresher training, on at least a three yearly basis:
• Defensive driving skills
• Tiredness and fatigue management

Drivers are provided with on-going vehicle familiarization training for any new vehicles they may be required to drive, and for any new equipment they may be required to operate as part of the driving task, for instance in-vehicle telemetric.
If unsatisfactory driving skills and behaviours do not improve through training and coaching, we take our drivers off driving duties.
Additionally, we ensure the quality of the training provider and content of the training meets the needs and expectations of our organization. To do this we:

• Use a training provider accredited by a recognized body.
• Have input into the content of the training so that it meets our needs.
• Provide the trainer with any relevant information about our drivers prior to training.
• Regularly check the standard of training, and review and update course content.

Driver Development

Staff members who drive our vehicles as their primary task should have graduated career steps that lead to the title of Master Driver. These drivers are expected to have a higher level of technical knowledge than staff members that drive for work purposes. However, all staff that drive our vehicles must meet the driving standards of our company.
While driver training focuses on the individual training needs of each driver, driver development is a process by which all drivers’ improvement in competencies, behaviours and techniques is recognized by our company. Such a system could be in the format of a graduated progression from bronze to silver to gold standard driver. The progression from one level to another can be awarded on the basis of, for example, an incident free record, and attending and passing training courses.
Once a driver has reached the gold standard, they may act as mentors to other drivers. The drivers that achieve a gold standard are also given additional responsibilities, for example fuel management, maintenance, data collecting, etc.

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